What happens if I press the reset button?

When you press the reset button, Saregama Carvaan will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan?

To pair your mobile phone to Saregama Carvaan, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan

Once your mobile phone is paired, the display panel on Saregama Carvaan will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan.

How do I listen to songs stored on my pen drive on Saregama Carvaan?

To play songs from your pen drive on Saregama Carvaan, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan come with a remote?

Yes. Saregama Carvaan comes with a remote.

Please describe the functionality of the Saregama Carvaan remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Saregama Carvaan remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Bengali. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan?

The standalone weight of the Saregama Carvaan unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan speakers is 6 Watts.

Does Saregama Carvaan have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan.

What is the battery and adaptor specification?

Saregama Carvaan has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan?

Saregama Carvaan comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan. Turn on the switch and Saregama Carvaan will start charging.

It takes 2-3 hours to charge Saregama Carvaan completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan.

If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan.

Please note, you cannot use Saregama Carvaan to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan. Is there any other way I can charge Saregama Carvaan?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan. Any charger compatible with an Android device can be used to charge Saregama Carvaan.

Can I use Saregama Carvaan whilst it is being charged?

You can use Saregama Carvaan whilst it is being charged.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

I purchased Saregama Carvaan online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan is applicable only in India.

My Saregama Carvaan is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan?

Saregama Carvaan is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 24 channels dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh etc. For a full list of all channels available on Saregama.com

Name a few mood based channels in Saregama mode

Saregama Carvaan comprises 9 mood based channels including Romance, Sad, Happy and Sufi.

How many Geetmala channels are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all channels available in this category click here

I am trying to Gift Saregama Carvaan from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaans I can gift?

There is no upper limit on the number of Saregama Carvaans that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan > Track Your Order

I want to cancel my order for Saregama Carvaan. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan > Track Your Order

Why is my Saregama Carvaan not catching FM signal or it catches the signal in one room and not in the other.?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually . Though there is a Previous (<) and Next button(>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan from?

Saregama Carvaan can be purchased from Saregama.com, amazon , modern retail stores like Croma, Reliance Digital and retailers (list will be shared separately).

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy ?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the "Track order" option on Saregama.com.

If the order has been dispatched, the "Cancel Order" option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period ?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan with one of the gift wrapping paper options available. How much does it cost?

You can gift wrap Carvaan for Rs 0 per unit

I have ordered for 2 units of Saregama Carvaan. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan that you have ordered.

I have opted to gift wrap Saregama Carvaan that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan?

To activate warranty, SMS the serial no. printed on your Carvaan. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 6-month. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan comes with a 6-month. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to carvaanwarranty@rpsg.in . A company representative will connect with you and share the process for further action.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.500/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.